Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags, select Olli Ella & and Tender Leaf toys)
Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags and select Tender Leaf toys)

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct
  • Canceling an order prior to shipping will result in a 15% restocking fee.
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee.

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Shop our new arrivals

New Arrivals
New

Tonies Character - The Secret Garden

by Tonies
$ 19.99
Tonies Character - The Secret Garden Decorative door with 'The Secret Garden' text and character on a white background
Tonies Character - The Secret Garden Toy fairy door with a fairy figure on top of a red toy box with a white base.
Tonies Character - The Secret Garden Fairy door with 'The Secret Garden' theme and matching book cover on a white background
Tonies Character - The Secret Garden Toy door with character, surrounded by icons and text on a white background
Tonies Character - The Secret Garden Decorative door with 'The Secret Garden' text and character on a white background

Join Mary in this timeless story as she discovers the magic of The Secret Garden!

Hear an extended sample of The Secret Garden in the 'Free' section of the tonies® app

The Secret Garden by Frances Hodgson Burnett is a classic tale about healing, growth, and transformation. It follows Mary Lennox, an orphan, who is sent to live with her reclusive uncle. While exploring the estate, Mary discovers a hidden, neglected garden that's been locked away for years. As she brings the garden back to life with the help of new friends, including her cousin Colin and the kind-hearted Dickon, the children themselves begin to change, showing the real magic of the garden.

Toniebox sold separately.

© tonies GmbH

Tracklist

  1. Prologue
  2. The Journey
  3. Arriving at Misselthwaite Manor
  4. The Hidden Door
  5. A New Friend
  6. Meeting Colin and Mr. Craven
  7. Finding the Garden
  8. Bringing Colin to the Garden
  9. Growing Strong
  10. Suspicions
  11. The Forgotten Room of Mrs. Craven
  12. The Grandest Dance of All
  13. Happily Ever After
  14. Epilogue

Total Run Time: 110 minutes

Content Type: Sing & Dance

Age Group: 5+

New

Tonies Character - The Secret Garden

by Tonies
$ 19.99
Fast Shipping
Secure payment
Availability
 
(0 in cart)
Shipping calculated at checkout.

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Join Mary in this timeless story as she discovers the magic of The Secret Garden!

Hear an extended sample of The Secret Garden in the 'Free' section of the tonies® app

The Secret Garden by Frances Hodgson Burnett is a classic tale about healing, growth, and transformation. It follows Mary Lennox, an orphan, who is sent to live with her reclusive uncle. While exploring the estate, Mary discovers a hidden, neglected garden that's been locked away for years. As she brings the garden back to life with the help of new friends, including her cousin Colin and the kind-hearted Dickon, the children themselves begin to change, showing the real magic of the garden.

Toniebox sold separately.

© tonies GmbH

Tracklist

  1. Prologue
  2. The Journey
  3. Arriving at Misselthwaite Manor
  4. The Hidden Door
  5. A New Friend
  6. Meeting Colin and Mr. Craven
  7. Finding the Garden
  8. Bringing Colin to the Garden
  9. Growing Strong
  10. Suspicions
  11. The Forgotten Room of Mrs. Craven
  12. The Grandest Dance of All
  13. Happily Ever After
  14. Epilogue

Total Run Time: 110 minutes

Content Type: Sing & Dance

Age Group: 5+

Highly-rated

Family owned & operated for over 30 years!

Fast Shipping

In-Stock orders placed before Noon PDT typically ship same day

Secure payments
Local

Shop in-store, online or choose instore pick up if you are in a rush (we even offer curbside pickup)
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