Enjoy free standard shipping for orders over $125 (excluding Bogg Bags & Tender Leaf toys) shipped within the United States

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct.
  • Canceling an order (prior to shipping or after it has been marked as shipped) will result in a 15% restocking fee (this covers the fees that are charged by Shopify)
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee (this covers the fees that are charged by Shopify).

Shipping policy

Basically Bows & Bowties ("we" and "us") is the operator of (https://www.BasicallyBows.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to substitute the out of stock item (if possible) or if you would prefer for us to process a refund. If we do not have a substitution available a refund will be given.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

Basically Bows & Bowties will happily accept a return due to change of mind as long as a request to return is received by us within 20 days of purchase of item and the item is returned to us in original packaging, unused and in resellable condition. Please email info@BasicallyBows.com to process a RMA (Return Merchandise Authorization)

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original form of payment minus the 15% restocking fee, return shipping fees and any original shipping fees paid at time of the original order. We will notify you once this has been completed through email. Basically Bows & Bowties will refund the value of the goods returned minus the 15% restocking fee but will NOT refund the value of any shipping paid.

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 5 - 7 business days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Processing Time

Orders placed before 01 PM - PDT (UTC-07) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Basically Bows & Bowties will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Lost/Damaged In Transit

6.1 Package Marked As Delivered - Not Received

Unfortunately, once a package is shown as delivered we no longer have any part in the package and can not help replace a lost package. Please contact your local PostMaster, FedEx or UPS Carrier for information regarding geographical location of delivery.

6.2 Lost/Damaged In Transit

If you find a parcel is damaged in-transit, please file a claim with Route if you selected Route at checkout. File a claim: https://claims.route.com/

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Basically Bows & Bowties encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Basically Bows & Bowties at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping and the 15% restocking fee. The cost of the initial shipping will not be refunded.

 

8. Cancellations

Orders that have been moved to a "shipped" status cannot be canceled. Presale and preorders are final sale cannot be canceled. If you change your mind before Basically Bows & Bowties has shipped your order, we are able to accept cancellations with a 15% restocking fee.  If an order has already been dispatched/"shipped"/marked as "Ready for In-Store Pickup" please refer to our refund policy.

 

9. Route

Route is an optional package protection available at checkout. For more information regarding Route, please click here: Route. 

 

 

10. Customer service

For all customer service enquiries, please email us at info@BasicallyBows.com

Highly-rated

Family owned & operated for over 30 years!

Fast Shipping

In-Stock orders placed before Noon PDT typically ship same day

Secure payments
Local

Shop in-store, online or choose instore pick up if you are in a rush (we even offer curbside pickup)
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