FAQs

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 15 days from the date of your original purchase.
    • If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • All refunds and exchanges will accrue a 15% restocking fee.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with any applicable tags attached.
    • Exchanges are only offered for items that arrive damaged or are defective. If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable): Special/custom orders, preorder items and presale items, gift cards, sale items, face masks/covering and underwear.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by 1p PST typically ship same day.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email us at BasicallyBows1@gmail.com. 
    • Unfortunately, once a package is shown as delivered we no longer have any part in the package and can not help replace lost packages or offer any refunds. 
    • We highly recommend adding Route Package Protection to your order at checkout. Once an order has been placed, we are not able to add this protection to your order.

 

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