Enjoy free standard shipping for orders over $125 (excluding Pokemon Cards & Bogg Bags) shipped within the United States

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct.
  • Canceling an order (prior to shipping or after it has been marked as shipped) will result in a 15% restocking fee (this covers the fees that are charged by Shopify)
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee (this covers the fees that are charged by Shopify).

Tender Leaf Toys

At Tender Leaf Toys, they believe that it’s ever more important to bring our children back to a natural playing environment. Tender Leaf Toys has been created by craftsmen and designers using their experience, knowledge and creativity to bring you a beautiful wooden toy range that has brought the energy, emotion and excitement of playing with wooden toys back in to the family. All of their great products have been made with the development of children’s skills and the replenishment of rubberwood forests at its heart. Their manufacturing process - cutting, painting and drying of the wood, is all undertaken at the Tender Leaf factory all at the same location.

Tender Leaf toys has been awarded the ICTI seal of approval and continue to strive to maintain ethically high standards throughout the organisation. All toy products meet the European, American, Australian and New Zealand standard safety of toys according to EN71, ASTM and AS/NZS ISO. 

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Tender Leaf Toys doctor's bag toy with medical tools for children, colorful and portable playset for imaginative role-playing.
Tender Leaf Toys doctor’s bag with playful toy medical tools, perfect for imaginative play and role-playing.
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Tender Leaf Toys

Tender Leaf Toys Doctor's Bag

$ 74.95

$ 74.95

Out of stock

Tender Leaf Toys Citrus Fractions educational toy set with colorful citrus slice pieces for learning fractions
Colorful Tender Leaf Toys Citrus Fractions educational toy set with fruit-shaped pieces for learning fractions.
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Tender Leaf Toys

Tender Leaf Toys Citrus Fractions

$ 24.95

$ 24.95

Out of stock

Tender Leaf Toys Noah's Wooden Ark toy with colorful wooden animals and detailed boat design for children.
Wooden Noah's Ark toy by Tender Leaf Toys with colorful animal figurines and detailed wooden construction.
Tender Leaf Toys

Tender Leaf Toys Noah's Wooden Ark

$ 112.95

$ 112.95

In stock

Tender Leaf Toys chicken coop toy set with small wooden chicken figures and coop structure for imaginative play.
Tender Leaf Toys chicken coop toy with miniature chickens, colorful wooden structure, and farmyard accessories.
Sold out
Tender Leaf Toys

Tender Leaf Toys Chicken Coop

$ 31.95

$ 31.95

Out of stock

Tender Leaf Toys The Stables playset featuring wooden stable with horses and farm accessories for imaginative play.
Tender Leaf Toys The Stables, a wooden toy stable set with animals and accessories for imaginative play.
Tender Leaf Toys

Tender Leaf Toys The Stables

$ 57.95

$ 57.95

In stock

Tender Leaf Toys greenhouse and garden set with miniature plants, tools, and accessories for imaginative play.
Tender Leaf Toys greenhouse and garden set for kids, includes miniature plants, garden tools, and accessories in bright colors.
Tender Leaf Toys

Tender Leaf Toys Greenhouse and Garden Set

$ 112.95

$ 112.95

In stock

Tender Leaf Toys Dolls House Nursery Set with miniature furniture and accessories for imaginative play.
Tender Leaf Toys Dolls House Nursery Set with miniature furniture and accessories for imaginative play in a toy nursery scene.
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Tender Leaf Toys

Tender Leaf Toys Dolls House Nursery Set

$ 30.95

$ 30.95

Out of stock

Tender Leaf Toys Rosewood Cottage, a wooden toy playhouse with detailed windows and door, perfect for imaginative play.
Tender Leaf Toys Rosewood Cottage toy with detailed miniature house and garden scene, crafted from natural wood for imaginative play.
Tender Leaf Toys

Tender Leaf Toys Rosewood Cottage

$ 110.95

$ 110.95

In stock

Tender Leaf Toys Bear Tales plush toy featuring a cute bear design, perfect for children's play and cuddling.
Tender Leaf Toys Bear Tales plush toy featuring a soft bear with detailed fabric and gentle colors, perfect for children's play.
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Tender Leaf Toys

Tender Leaf Toys Bear Tales

$ 18.00

$ 18.00

Out of stock

Tender Leaf Toys Bunny Tales toy set featuring adorable bunny figures and accessories for imaginative play.
Tender Leaf Toys Bunny Tales toy set featuring soft bunny figures and colorful play accessories for imaginative play.
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Tender Leaf Toys

Tender Leaf Toys Bunny Tales

$ 18.00

$ 18.00

Out of stock

Tender Leaf Toys supermarket grocery set with colorful toy food items and shopping accessories for kids.
Tender Leaf Toys supermarket grocery set featuring colorful toy food, shopping cart, and accessories for imaginative play.
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Tender Leaf Toys

Tender Leaf Toys Supermarket Grocery Set

$ 46.95

$ 46.95

Out of stock

Colorful Tender Leaf Toys Animal Macarons set with playful animal-shaped toy macarons for children.
Colorful Tender Leaf Toys Animal Macarons set featuring playful animal-shaped toy macarons for kids.
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Tender Leaf Toys

Tender Leaf Toys Animal Macarons

$ 17.00

$ 17.00

Out of stock

Tender Leaf Toys Mini Chef Birdie Afternoon Tea Stand with colorful toy tea set and miniature chef figurine on a wooden stand.
Tender Leaf Toys Mini Chef Birdie afternoon tea stand with colorful toy plates and cups on a wooden surface.
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Tender Leaf Toys

Tender Leaf Toys Mini Chef Birdie Afternoon Tea Stand

$ 52.95

$ 52.95

Out of stock

Tender Leaf Toys Mini Chef Birdie Tea Set with colorful toy teapot, cups, and utensils for children's pretend play.
Tender Leaf Toys Mini Chef Birdie Tea Set with colorful teapot, cups, and utensils for imaginative play.
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Tender Leaf Toys

Tender Leaf Toys Mini Chef Birdie Tea Set

$ 46.95

$ 46.95

Out of stock

Tender Leaf Toys Babyccino Maker toy set with colorful cups and accessories for pretend coffee shop play.
Tender Leaf Toys Babyccino Maker toy for children, featuring colorful plastic components for pretend play and coffee making fun.
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Tender Leaf Toys

Tender Leaf Toys Babyccino Maker

$ 55.95

$ 55.95

Out of stock

Tender Leaf Toys Mini Chef Fruity Blender toy with colorful fruit pieces and realistic blender design for imaginative play.
Tender Leaf Toys Mini Chef Fruity Blender toy with colorful fruit shapes and blender design for imaginative play.
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Tender Leaf Toys

Tender Leaf Toys Mini Chef Fruity Blender

$ 55.95

$ 55.95

Out of stock

Tender Leaf Toys Play Pay Pack featuring colorful pretend money and play coins for kids' imaginative toy play.
Tender Leaf Toys Play Pay Pack with colorful play money, coins, and a cash register for imaginative pretend play.
Sold out
Tender Leaf Toys

Tender Leaf Toys Play Pay Pack

$ 27.95

$ 27.95

Out of stock

Highly-rated

Family owned & operated for over 30 years!

Fast Shipping

In-Stock orders placed before Noon PDT typically ship same day

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Shop in-store, online or choose instore pick up if you are in a rush (we even offer curbside pickup)
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