Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags, select Olli Ella & and Tender Leaf toys)
Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags and select Tender Leaf toys)

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct
  • Canceling an order prior to shipping will result in a 15% restocking fee.
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee.

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KatieJ NYC Tween Farrah Short - Vintage Bunches Floral shorts with a drawstring on a white background
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KatieJ NYC Tween Farrah Short - Vintage Bunches

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KatieJ NYC Tween Farrah Short - Sailboat Trellis Floral Blue shorts with pink floral pattern on a white background
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Tonies Character - Disney: Zootopia
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Tonies Bluetooth Headphones: Cloud Pink Pink headphones with white accents on a white background
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Tonies Bluetooth Headphones: Moon Gray White headphones with 'tonies' branding on a white background
Tonies Bluetooth Headphones: Moon Gray Gray headphones and speaker with features listed on a white background
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Tonies Bluetooth Headphones: Sky Blue Blue headphones with case on a white background, featuring text about safety, wireless listening, foldability, and compatibility.
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Stephan Baby Plush Rattle Purse - Bow White furry handbag with a black bow on a white background
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Stephan Baby Baby's First Christmas Ornament - Baby Carriage White baby buggy ornament with 'Baby's First Christmas' text on a white background
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Hot Wheels 2022 RLC Exclusive 1962 Ford F100 IBV
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Posh Peanut Ruffle Twirl Dress - Midnight Bash Black dress with white and gold pattern in a store setting
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Basically Bows & Bowties, Mystery Grab Bag, Surprise Bag - Basically Bows & Bowties
Basically Bows & Bowties

Mystery Grab Bag

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Chaser Colorful Smileys Long Sleeve Girl wearing a gray sweater with colorful smiley face design on a white background
Chaser Colorful Smileys Long Sleeve Girl wearing a gray sweater with colorful smiley face designs on a white background
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Chaser Slim Snowflake Legging Light gray sweater and pants worn by a person on a white background
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Chaser Smiley Bolt Hoodie Child wearing a tie-dye onesie with a blue logo on a white background
Chaser Smiley Bolt Hoodie Child wearing a tie-dye hoodie with a white background
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Chaser Smiley Bolt Pants Person wearing a tie-dye onesie with blue accents on a white background
Chaser Smiley Bolt Pants Person wearing tie-dye pants with lightning bolt designs and brown boots on a white background
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Chaser Smiley Bolt Pants

$ 55.00

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Chaser Paxton Tahoe Blue Zip Up Hoodie Child wearing a blue zip-up hoodie with colorful stripes on a white background
Chaser Paxton Tahoe Blue Zip Up Hoodie Child wearing a blue hoodie with a colorful stripe on a white background
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Chaser Paxton Tahoe Blue Zip Up Hoodie

$ 68.00

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Chaser Tahoe Blue Lounge Pant With Pocket Person wearing a blue knit sweater and pants with brown boots on a white background
Chaser Tahoe Blue Lounge Pant With Pocket Person wearing a blue knit outfit with brown boots on a white background
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Chaser Allover Stars Green Hoodie
Chaser Allover Stars Green Hoodie Child wearing a green hoodie and pants with star patterns on a white background
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Chaser Allover Stars Green Pants Green outfit with star patterns worn by a person on a white background
Chaser Allover Stars Green Pants Green outfit with star patterns worn by a person on a white background
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Chaser Allover Helicopters Long Sleeve Child wearing a dark gray pajama set with green airplane patterns on a white background
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Super Smalls Disney Princess 5 Piece Mini Hair Bows Set of colorful Disney princess-themed hair bows in packaging with a yellow top.
Super Smalls Disney Princess 5 Piece Mini Hair Bows Young girl with colorful hair bows on a pink background
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Super Smalls Disney Frozen Earring Set Close-up of a child wearing colorful earrings with a Disney logo in the corner.
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