Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags, select Olli Ella & and Tender Leaf toys)
Enjoy free standard shipping for orders over $99 shipped within the United States (exclusions apply: Bogg Bags and select Tender Leaf toys)

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct
  • Canceling an order prior to shipping will result in a 15% restocking fee.
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee.

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Shop our new arrivals

New

Brown Dog Warmies for Pets

by Warmies
Regular price $ 32.95
Unit price
per

Meet the comfort buddy bringing all the paws-itive vibes.

With a removable hot-pak that’s fully microwavable and perfectly weighted, Brown Dog Warmies for Pets helps pets relax during downtime, crate time, or travel. With an unscented, pet-safe, machine-washable cover, it’s equal parts cuddle, calm, and convenient.

A good boy through and through and the perfect gift for dogs, cats or any fur baby you love.

While our Unscented Warmies for Pets are designed to be fragrance-free, they are packaged in the same facility as Original Warmies. As a result, there may be a subtle scent, particularly if packaged alongside Original Warmies.

Dimensions: 10.5"x6"x15" | Weight: 1 lb
Removable Hot-Pak®. Safe for pets.


    Safe for all ages.

    Removable Hot-Pak®. Safe for pets.

    Warm: Remove the hot-pak® from the plush cover and heat it in the microwave for 30 to 45 seconds. Once warmed, place it back in the toy to provide soothing comfort for your pet. Reheat only when the hot-pak® has fully returned to room temperature.

    Care: The plush cover is machine washable. Simply remove the hot-pak® before washing.

    Do not machine wash, submerge, or wet the hot-pak®—moisture can damage the filling material.

    Materials: Hot-pak® filled with natural, organic materials.

    New

    Brown Dog Warmies for Pets

    by Warmies
    Regular price $ 32.95
    Unit price
    per
    Fast Shipping
    Secure payment
    Availability
     
    (0 in cart)
    Shipping calculated at checkout.

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    Meet the comfort buddy bringing all the paws-itive vibes.

    With a removable hot-pak that’s fully microwavable and perfectly weighted, Brown Dog Warmies for Pets helps pets relax during downtime, crate time, or travel. With an unscented, pet-safe, machine-washable cover, it’s equal parts cuddle, calm, and convenient.

    A good boy through and through and the perfect gift for dogs, cats or any fur baby you love.

    While our Unscented Warmies for Pets are designed to be fragrance-free, they are packaged in the same facility as Original Warmies. As a result, there may be a subtle scent, particularly if packaged alongside Original Warmies.

    Dimensions: 10.5"x6"x15" | Weight: 1 lb
    Removable Hot-Pak®. Safe for pets.


      Safe for all ages.

      Removable Hot-Pak®. Safe for pets.

      Warm: Remove the hot-pak® from the plush cover and heat it in the microwave for 30 to 45 seconds. Once warmed, place it back in the toy to provide soothing comfort for your pet. Reheat only when the hot-pak® has fully returned to room temperature.

      Care: The plush cover is machine washable. Simply remove the hot-pak® before washing.

      Do not machine wash, submerge, or wet the hot-pak®—moisture can damage the filling material.

      Materials: Hot-pak® filled with natural, organic materials.

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