Enjoy free standard shipping for orders over $125 (excluding Bogg Bags & Tender Leaf toys) shipped within the United States

Basically Bows & Bowties FAQs

1. RETURNS/EXCHANGES: Our online return/exchange policy is valid for 20 days from the date of your original purchase.
    • If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    • All refunds will accrue a 15% restocking fee and the return shipping will be the responsibility of the customer, not Basically Bows & Bowties.
    • Items not returned within the specified timeline or not in the condition outlined in the Return Policy, will be denied a refund or store credit.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original packaging, with any applicable tags attached. If the item was shipped in a box (ie shoes), the box must be in tact and may NOT be used to ship the item back to Basically Bows & Bowties (it must be in another package).
    • Original packaging (boxes for shoes) and any applicable tags must be attached for consideration of refund.
    • Exchanges are only offered for items that arrive damaged or are defective from the manufacturer.
    • If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.
    • Several types of goods are NOT returnable/NOT exchangeable: Seasonal items, hair bows, underwear, sale items, gift cards, special/custom orders, preorder items and presale items.
  • For more information or for information regarding the RMA process, please visit our Returns/Exchanges Page

2. Shipping

    • In-stock orders placed by Noon Pacific time typically ship same day.
    • Please note that shipping times are ESTIMATED by Shopify. The only shipping service with a guaranteed delivery date is UPS Next Day or UPS 2 Day. All other shipping services shown at checkout have "expected or estimated" delivery date and are NOT guaranteed.
    • Expected delivery times (pending no weather or delivery issues) are estimated and not guaranteed:
      • USPS Express: 1-3 business days (excludes holidays and weekends)
      • USPS Priority: 3-5 business days (excludes holidays and weekends)
      • USPS Ground Advantage: 7-10 business days (excludes holidays and weekends)
      • Please note that during holidays and weather events, extended shipping delays may occur and Basically Bows and Bowties LLC is not held liable for delayed packages.
    • Basically Bows & Bowties is not held liable if an item takes longer to delivered once in the possession of the carrier.
    • If your package goes missing during transit, and all search efforts have been exhausted by USPS, UPS, FedEx or DHL, please email info@BasicallyBows.com. 
    • Unfortunately, once a package is shown as delivered Basically Bows & Bowties is no longer responsible and can not help replace or refund lost packages however we do offer Guide Protection prior to checkout. 
    • We highly recommend adding Guide Package Protection to your order at checkout. Once an order has been placed, this service is not able to be added to an order (this is a Guide rule/guideline, not Basically Bows & Bowties).
    • Duties and Customs Fees are the responsibility of the recipient of the shipment. The recipient is responsible for paying duties and fees that are associated with any international order. How to pay: You will be notified by the customs authority or your shipping carrier about the amount due and when it needs to be paid.

 3. Can I cancel or change an order after it has been placed?

  • Once an order has been placed via the website, it can be challenging to fix an address, so please make sure the address is correct.
  • Canceling an order (prior to shipping or after it has been marked as shipped) will result in a 15% restocking fee (this covers the fees that are charged by Shopify)
  • Canceling an order for in-store pickup once it has been marked "Ready for Pickup" will result in a 15% restocking fee (this covers the fees that are charged by Shopify).

Ooly

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Ooly Safari Party Mini Scratch & Scribble Art Kit toy with colorful scratch art sheets and tools for creative fun.
Ooly Safari Party Mini Scratch & Scribble Art Kit toy with colorful scratch art sheets and tools for creative fun.
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Ooly

Ooly Safari Party Mini Scratch & Scribble Art Kit

$ 5.95

$ 5.95

Out of stock

Ooly Scratch and Scribble Art Kit featuring colorful dragon designs, perfect for creative kids' art projects.
Ooly Scratch and Scribble Art Kit featuring colorful fantastic dragon illustrations for creative kids' drawing and coloring fun.
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Ooly

Ooly Scratch and Scribble Art Kit - Fantastic Dragons

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit featuring magical unicorns, colorful tools for creative drawing and scratching fun for kids
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Ooly

Ooly Scratch and Scribble Art Kit - Magical Unicorns

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit Mermaid Magic toy with colorful scratch paper and drawing tools for creative art projects.
Ooly Mermaid Magic Scratch and Scribble Art Kit toy with colorful mermaid designs and creative scratching tools.
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Ooly

Ooly Scratch and Scribble Art Kit - Mermaid Magic

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit featuring colorful monster pals, a creative toy for kids to explore drawing and art activities.
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Ooly

Ooly Scratch and Scribble Art Kit - Monster Pals

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit featuring ocean life designs, colorful scratch tools, and creative drawing components for kids.
Ooly Scratch and Scribble Art Kit featuring ocean life designs, colorful tools for creative drawing and scratch art activities.
Sold out
Ooly

Ooly Scratch and Scribble Art Kit - Ocean Life

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit Princess Garden toy with colorful scratch art sheets and tools for creative kids.
Ooly Scratch and Scribble Princess Garden art kit toy with colorful scratch art sheets and drawing tools for kids.
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Ooly

Ooly Scratch and Scribble Art Kit - Princess Garden

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Safari Art Kit toy with colorful scratch art sheets and tools for creative crafting and drawing.
Ooly Scratch and Scribble Safari Art Kit toy with colorful scratch-off pages and tools for creative safari-themed artwork
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Ooly

Ooly Scratch and Scribble Art Kit - Safari

$ 10.95

$ 10.95

Out of stock

Ooly Scratch and Scribble Art Kit in Space Explorer design, a creative toy for kids with space-themed art tools and activities.
Ooly Space Explorer Scratch and Scribble Art Kit toy, featuring colorful space-themed scratch art tools and accessories for creative play.
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Ooly

Ooly Scratch and Scribble Art Kit - Space Explorer

$ 10.95

$ 10.95

Out of stock

Ooly Sketch & Show Daring Dino standing sketchbook with dinosaur illustrations, spiral-bound notebook for creative drawing and doodling.
Ooly Sketch & Show Standing Sketchbook featuring daring dinosaur cover, open pages ready for drawing and creative sketches.
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Ooly

Ooly Sketch & Show Standing Sketchbook - Daring Dino

$ 9.95

$ 9.95

Out of stock

Ooly Sketch & Show Standing Sketchbook in Sugar Joy with colorful cover and blank pages for drawing and sketching.
Ooly Sketch & Show Standing Sketchbook Sugar Joy with colorful cover and blank pages for drawing and sketching.
Sold out
Ooly

Ooly Sketch & Show Standing Sketchbook - Sugar Joy

$ 9.95

$ 9.95

Out of stock

Ooly Smooth Stix watercolor gel crayons arranged in a row, showcasing vibrant colors and smooth texture on a white background.
Ooly Smooth Stix watercolor gel crayons in various colors, displayed in a row with vibrant, smooth-textured tips.
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Ooly

Ooly Smooth Stix Watercolor Gel Crayons

$ 22.95

$ 22.95

Out of stock

Set of 12 Ooly Stamp-A-Doodle double-ended markers with colorful tips for artistic and craft projects.
Set of 12 Ooly Stamp-A-Doodle double-ended markers with vibrant ink, perfect for creative art projects and coloring.
Sold out
Ooly

Ooly Stamp-A-Doodle Double-Ended Markers - Set of 12

$ 17.95

$ 17.95

Out of stock

Ooly Stampables Double Ended Scented Markers featuring colorful tips and scented ink for creative drawing and stamping.
Ooly Stampables Double Ended Scented Markers with colorful tips and scented caps, perfect for creative art projects.
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Ooly

Ooly Stampables Double Ended Scented Markers

$ 18.95

$ 18.95

Out of stock

Ooly Switch-eroo! Color-changing markers 2.0 set with vibrant caps and tips, showcasing color transformation on paper.
Ooly Switch-eroo! Color-changing markers 2.0 set showing vibrant ink colors and the unique color-changing feature.
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Ooly

Ooly Switch-eroo! Color-Changing Markers 2.0

$ 12.95

$ 12.95

Out of stock

Ooly Toddler Coloring Book featuring feelings illustrations for young children to color and explore emotions.
Ooly Toddler Coloring Book featuring Feelings with colorful illustrations for young children to color and explore emotions.
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Ooly

Ooly Toddler Coloring Book - Feelings

$ 9.95

$ 9.95

Out of stock

Ooly Toddler Coloring Book featuring opposites, with colorful illustrations for young children to color and learn.
Ooly Toddler Coloring Book featuring opposites with fun illustrations for young children to color and learn.
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Ooly

Ooly Toddler Coloring Book - Opposites

$ 9.95

$ 9.95

Out of stock

Ooly Unique Unicorn Erasable Coloring Pack with colorful markers and pages featuring unicorn designs for creative coloring fun.
Ooly Unique Unicorn Erasable Coloring Pack featuring unicorn-themed coloring pages and erasable markers for creative fun.
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Ooly

Ooly Unique Unicorn Erasable Coloring Pack

$ 26.95

$ 26.95

Out of stock

Set of 12 Ooly Very Berry scented gel pens with colorful ink and caps, ideal for writing and creative projects.
Set of 12 Ooly Very Berry scented gel pens with colorful caps and ink, perfect for writing and drawing.
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Ooly

Ooly Very Berry Scented Gel Pens - Set of 12

$ 10.95

$ 10.95

Out of stock

Ooly Violet Nail Sticker sheets with purple and violet designs for decorative nail art.
Ooly Violet Nail Sticker sheets with purple and violet nail designs for easy, stylish manicure decor.
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Ooly

Ooly Violet Nail Sticker - 2 sheets

$ 6.95

$ 6.95

Out of stock

Ooly Yummy Yummy scented glitter gel pens with colorful ink and glitter accents, perfect for writing and art projects.
Ooly Yummy Yummy scented glitter gel pens with colorful ink and sparkly accents, perfect for creative writing and drawing.
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Ooly

Ooly Yummy Yummy Scented Glitter Gel Pens

$ 13.95

$ 13.95

Out of stock

Ooly Yummy Yummy scented markers set with colorful markers featuring fun, fruity designs and vibrant ink for creative drawing.
Ooly Yummy Yummy scented markers set with colorful marker tips on a white background
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Ooly

Ooly Yummy Yummy Scented Markers

$ 19.95

$ 19.95

Out of stock

Ooly Yummy Yummy scented twist-up crayon set showing colorful crayons with fun packaging and branding.
Ooly Yummy Yummy scented twist-up crayons in bright colors, showcasing the colorful crayon set with playful packaging.
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Ooly

Ooly Yummy Yummy Scented Twist Up Crayons

$ 5.95

$ 5.95

Out of stock

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In-Stock orders placed before Noon PDT typically ship same day

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