  Customer
Care:
Inquiries may be directed to:
Basically Bows & MORE
Attn: Customer Care
7116 East Mercer Lane Suites #105-106
Scottsdale, AZ 85254
Or send us an email at:
Shipping Policies:
Free USPS Priority shipping is available for all orders over $50.00 shipped within the continental United States. Orders under $50.00 are charged a $6.00 Shipping fee.
International
shipping and non-contiguous United States shipping should
send inquiries to
for
the accurate shipping rate and restrictions.
Most orders are shipped within 2 or 3 business days of
the order date. The order date is the business day the order
is received prior to 2:00pm MST .
You will receive an email confirmation within 1 business
day of your order date. We cannot process confirmation orders
for invalid email addresses.
All parcels will be shipped via U.S.P.S. Priority Mail with Delivery Confirmation unless you contact Basically Bows at 480.483.2697 for U.S.P.S. Express (Overnight) or 2nd Day Air options. For shipping U.S.P.S. Express or UPS 2nd Day Air, package orders must be received by 2:00pm MST . During busy holiday shopping periods we strongly urge you to choose Express Shipping if your order is needed in under 5 business days.
Shipping Rates
U.S.P.S. Priority with
Delivery Confirmation |
Free for all orders over $50.00* |
U.S.P.S. Express
(Overnight Mail) |
$20.00 per $50.00 |
2nd Day Air |
$20.00 per $50.00 |
*Free shipping applies to ALL orders shipped within the continental United States. Shipping is $6.00 for U.S.P.S. Priority with Delivery Confirmation for orders under $50.00.
Basically Bows
Guarantee:
We pride ourselves on offering you merchandise of the
highest quality at an affordable price.
If for any reason you are not completely satisfied with
your purchase, you may return your purchase within 14 business
days for an exchange or full refund less the shipping charges.
Simply mail the purchase back to us in the ORIGINAL BOX and
we will issue you a check or a credit card refund within
14 business days of receipt of the return.
We WILL NOT accept worn bows, or merchandise which has
been damaged in the return process. The determination of
damage or wear is made at the discretion of Basically Bows
management. Bows must be packaged in the ORIGINAL BOX for
us to accept and process the return.
If you are exchanging an item, we will charge a $5.00 exchange-shipping/handling fee. This ensures that we can offer you free shipping on all original purchases over $30.00 shipped within the Continental United States. Orders will also accrue a 15% restocking fee.
We are unable to offer returns or exchanges on custom bows.
Thank you for your understanding!
Payment
Options:
We want to make it easy for you to shop with us.
We accept Visa, MasterCard, cashier's checks, and postal
money orders.
Our online payments are processed through a secure connection
through Verisign and Paymenttech.
To place a mail order, please utilize the shopping cart
function and print the order form. Mail orders should be
mailed to:
Basically Bows & MORE
Attn: Customer Care
7116 East Mercer Lane Suites #105-106
Scottsdale, AZ 85254
Privacy Statement:
Customer security is our top priority in addition
to providing our customers with a quality product at an affordable
price. We have taken steps to maintain your privacy and ensure
the safety of your credit card information.
When you place an order, it is processed through a secure
connection utilizing Verisign. Verisign is one of the nation’s
leading internet transaction companies and processes over
$100 million dollars of e-commerce per day. We want you to
feel safe when shopping with us and therefore we use a company
which ensures your credit card’s information security.
If
you have any question, please send us an email at:
|
